Deb spent 16+ years with Computer Explorers, the nation’s leader in technology education as an instructor, franchisee, and CEO.  As a  franchisee she was recognized as Top Producer, Mentor of the Year (2 years) and Franchisee of the Year. Deb specializes in franchise operations, franchisee relations, and social technology strategies.

Deb believes that franchise operations staff are the unsung heroes of the franchise industry. “Franchising often focuses on franchise sales and expansion at the expense of the operations side of the business.  Luckily, there are some best practices and methodical ways for companies to increase same store sales and shorten ramp up so franchise owners are both happier and more profitable,” says Deb.

Deb’s new firm, Deb Evans Consulting LLC, has partnered with Joe Mathews and the Franchise Performance Group to implement a range of franchise operations training, coaching and consulting with the goal of increasing the skill set of the franchise operations staffer. Deb is working with Joe on their first book together “Developing Peak Performing Franchisees” and accompanied academy program for franchisors.

She is greatly influenced by authors Chris Brogan (Trust Agents) and Guy Kawasaki (Enchantment) and their philosophy of “using the web to build influence, improve reputation, and earn trust.”

You can follow Deb on Twitter @DebCE, find her on LinkedIn, Google+, Facebook, Pinterest and listen to her weekly radio show, Social Geek Radio where she discusses the use of  today’s social technologies on the Web.