As I have mentioned, I subscribe to Predictable Success blog written by Les McKeown. His blog post: 3 Steps to Writing Your Strategic Plan This Weekend peaked my interest. In fact, I shared the link with the team and we each made a commitment to listen to the 40 minute audio recording and workbook.  I personally downloaded to iTunes and on my ride back and forth to work Les accompanied me. I will admit that at first I was mesmerized by his accent but quickly realized he was sharing very good processes related to strategic planning.

One of our first steps in planning was to outline our KK and KDK. Les explained that the KK is what you “know you know.” The operational activities you do everyday. The KDK is what you “know you don’t know.” For example, customer satisfaction has declined. You know it has declined but you don’t know why.

Each week we worked on the 2011 strategic plan as a team. We implemented many of the suggestions Les outlined and used his worksheets for planning.

In our last newsletter to the franchisees of the year we outlined four major expectations. Each expectation outlined our strategic thinking, tactics and actionable steps.

  • Building and Growing the Brand
  • Fostering Relationships
  • Becoming Stronger and Smarter
  • Staying Innovative

In my letter to the franchisees I said, “trying to grow with the speed of technology is a daunting task, but with the support and enthusiasm of the system I know we will exceed even our own expectations in the coming year.”

In our visit to Blinds.Com Complex, Jay Steinfeld taught us to “experiment without fear.” Watch out 2011! COMPUTER EXPLORERS team is ready to start experimenting.

Experimenting Without Fear

What are your 2011 expectations? Did you work as a team to create them? Have you shared them with your franchise/organization?