Virtual attendance

Virtual attendance

If you have read my previous posts you understand how excited I get about the COMPUTER EXPLORERS annual conference. What you may not realize is the level of excitement the franchisees have to attend. They look forward to the opportunity not only to attend the education sessions but they are extremely anxious to work with their peers.

This year we had several franchisees who could not attend due to unforeseen circumstances. Robin Scott, 2009 Franchisee of the Year and Franchise Advisory Council member experienced a medical emergency the day before her scheduled flight.

One of our speakers, Randy Hall was working with Robin in conference calls prior to conference. Randy got to know Robin and became very fond of her and Robin developed great respect for Randy and his expertise. Both were disappointed that they were not going to have the opportunity to shake hands and sit down together in person.

For every problem I firmly believe there is a solution and if creative enough it can be found. We could have Robin attend conference virtually! Using a laptop with video we connected Robin to sessions and moved her (the laptop) from table to table to work with various franchisees. Randy spoke to the group and engaged everyone participating including Robin! During group working sessions Robin was able to interact with the franchisees and complete the assignment that Randy gave the group.

Robin was a strong contributor and someone we would have missed terribly! It was rewarding watching franchisees run to a laptop to wave, send their best wishes and virtually hug a member of their franchise family.